Careers
CURRENT POSTINGS
We're actively hiring for the role(s) below. To apply, send your cover letter and resume to hr@bayviewvision.com.
Bayview Vision is an equal opportunity employer committed to an inclusive and welcoming environment for all.
Join a team dedicated to exceptional eye care
We're a fast-growing, dynamic team of eye care professionals committed to delivering outstanding patient service. Our team includes optometrists, opticians, vision therapists, and patient care coordinators — all working together to make a meaningful difference in our patients' lives.
We're always interested in hearing from talented, passionate people who share our commitment to exceptional care — even if there isn't a current opening that fits. Reach out and introduce yourself by emailing hr@bayviewvision.com.
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Bayview Vision | Leaside, Toronto, ON Job Type: Full-Time | In-Person
Compensation: $18.00 – $25.00/hr
Reports To: Patient Care Supervisor / Operations Lead
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The Patient Care Coordinator is the welcoming face of Bayview Vision – the first person patients see and the last impression they leave with. This role combines warm, professional patient interaction with a broad range of administrative responsibilities to keep our clinic running smoothly. The ideal candidate is organized, proactive, and genuinely passionate about delivering an exceptional patient experience.
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Patient Experience
Greet and welcome patients with warmth and professionalism
Manage check-in and check-out efficiently and accurately
Encourage patients to pre-book their next appointment before leaving
Actively promote our patient referral program and invite patients to refer friends and family
Scheduling & Communication
Answer phones, schedule appointments, and respond to inquiries via phone, email, and text platforms
Confirm upcoming appointments according to clinic protocol
Perform patient recall outreach and convert recalls into booked appointments
Identify and resolve scheduling conflicts proactively
Clinical & Administrative Support
Prepare clinic systems and patient records for daily appointments
Verify patient insurance eligibility and maintain accurate records
Support pre-testing workflows and assist the optometrist as needed
Manage contact lens order follow-ups, form completion, and file transfers
Respond to patient inquiries and handle front desk correspondence
Conduct inventory checks and flag supply needs
Billing & Payments
Process payments and manage direct billing with insurance providers
Follow up on outstanding balances and respond to patient payment inquiries
Email invoices, tax receipts, and prescriptions as required
Performance & Process
Track and submit weekly and monthly KPI data
Follow clinic protocols consistently and contribute to process improvement
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Required:
Secondary school diploma or equivalent
Minimum 1 year of customer service experience
Strong communication, organizational, and multitasking skills
Professional, warm, and patient-centered demeanor
Preferred:
Experience in a medical or healthcare office setting
Familiarity with EMR and practice management platforms
Knowledge of insurance direct billing and OHIP processes
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Flexible scheduling
Vision care coverage
Store Discount
Supportive, team-oriented work environment
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In-person clinic role. Bayview Vision operates Monday to Saturday and includes front desk support for our Vision Therapy department.
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Reach out and introduce yourself by emailing hr@bayviewvision.com