Careers

The Patient Care Coordinator is the welcoming face of Bayview Vision – the first person patients see and the last impression they leave with. This role combines warm, professional patient interaction with a broad range of administrative responsibilities to keep our clinic running smoothly. The ideal candidate is organized, proactive, and genuinely passionate about delivering an exceptional patient experience.

Patient Experience

• Greet and welcome patients with warmth and professionalism

• Manage check-in and check-out efficiently and accurately

• Encourage patients to pre-book their next appointment before leaving

• Actively promote our patient referral program and invite patients to refer friends and family

Scheduling & Communication

• Answer phones, schedule appointments, and respond to inquiries via phone, email, and text platforms

• Confirm upcoming appointments according to clinic protocol

• Perform patient recall outreach and convert recalls into booked appointments

• Identify and resolve scheduling conflicts proactively

Clinical & Administrative Support

• Prepare clinic systems and patient records for daily appointments

• Verify patient insurance eligibility and maintain accurate records

• Support pre-testing workflows and assist the optometrist as needed

• Manage contact lens order follow-ups, form completion, and file transfers

• Respond to patient inquiries and handle front desk correspondence

• Conduct inventory checks and flag supply needs

Billing & Payments

• Process payments and manage direct billing with insurance providers

• Follow up on outstanding balances and respond to patient payment inquiries

• Email invoices, tax receipts, and prescriptions as required

Performance & Process

• Track and submit weekly and monthly KPI data

• Follow clinic protocols consistently and contribute to process improvement

Required:

• Secondary school diploma or equivalent

• Minimum 1 year of customer service experience

• Strong communication, organizational, and multitasking skills

• Professional, warm, and patient-centered demeanor

Preferred:

• Experience in a medical or healthcare office setting

• Familiarity with EMR and practice management platforms

• Knowledge of insurance direct billing and OHIP processes

• Flexible scheduling

• Vision care coverage

• Store Discount

• Supportive, team-oriented work environment

In-person clinic role. Bayview Vision operates Monday to Saturday and includes front desk support for our Vision Therapy department.

Reach out and introduce yourself by emailing hr@bayviewvision.com