1. Appointment Cancellations & No-Shows

We understand that schedules can change. If you need to cancel or reschedule your eye exam, we kindly ask for at least 24 hours’ notice.

Vision Therapy appointments require 48 hours’ notice.

Appointments missed or cancelled without sufficient notice are subject to a $50 fee, which will be charged to the credit card on file. Exceptions may be considered in extenuating circumstances.

Patients with repeated no-shows or late cancellations will be asked to complete a credit card authorization form before future scheduling.

2. Eyewear Warranty & Prescription Guarantee

Frames:

• Covered for 12 months against manufacturing defects.

Lenses:

• 60-day prescription guarantee: If you're not adapting to your new prescription, we offer one complimentary recheck with your original optometrist.

• 1-year scratch warranty for lenses (excludes damage from misuse, loss, or theft).

• Progressive lenses: If you’re unable to adapt, we offer a one-time lens remake within 60 days of verification at no charge.

Not Covered:

• Lost, stolen, or accidentally damaged eyewear

• Cosmetic wear and tear

• Products not purchased at Bayview Vision

3. Uncollected Glasses Policy

We kindly ask that you pick up your glasses within 60 days of verification.

• We’ll send a final reminder before taking action.

• After 60 days, your glasses will be placed in storage, and we will retain 50% of the deposit to cover restocking and admin fees.

• Alternatively, a $50 restocking fee may be deducted and the remaining balance issued as in-store credit.

• We will always notify you before any charges or storage actions are taken.

4. Order Cancellations

Once an order has been processed or custom-manufactured, it may not be eligible for cancellation or refund.

• Orders in progress may incur a restocking fee or loss of deposit.

• Please reach out as soon as possible if you need to make changes—we’re here to help.

5. Product Sales – Final Sale Policy

For health and hygiene reasons, the following items are considered final sale and cannot be returned:

• Eye drops

• Lid wipes

• Eye masks

• Opened or used eye care products

6. Contact Lens Returns & Exchanges

Contact lenses may be returned or exchanged if they meet the following conditions:

• Boxes are unopened, unmarked, and in saleable condition

• Returned within 90 days of purchase (or before expiration)

• Custom and specialty lenses are final sale unless otherwise specified

7. Credit Card on File

For your convenience and to streamline service, we may request a credit card on file. This will only be used for:

• Missed appointment fees

• Balances for uncollected eyewear

• Vision therapy deposits

We will always notify you before any charges are processed.